I am at the hospital...

Dear Antonie, 

Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations. 

We understand how important it is for the claims process to be smooth, supportive, and reassuring, however, we would like to clarify that the claim in question has been rejected as admissions for diagnostics are not covered under the Illness in Hospital benefit. 

Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. 

We trust that this clarifies the matter. 

Kind regards, 
Oneplan.