JM
Joani M
1 reviews | Active since Jun 2012
09 Oct 2025, 16:13
I am always struggling with Oneplan
I am always struggling with Oneplan. When I load documents to the app it gets declined but I never know why or even when this happens. This is really frustrating. I usually have to ask the claims support. The only reasons I am giving it a 3 star is because of the support who usually helps me, even though sometimes I wait a bit too long before a reply. Other than that it would be a 1 star. So thank you very much to the support! Without you I will never be helped. The app is useless.
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Oneplan Insurance's replyOfficial
09 Oct 2025, 18:32Dear Joani,
Thank you for sharing your honest feedback. We’re truly sorry to hear about the frustration you’ve experienced with our app and the difficulty in receiving clear feedback on declined documents. That’s certainly not the experience we want for our clients.
We appreciate your patience and your kind words about our support team, we’ll make sure they know their assistance is valued. We’ll also have a look into your feedback to help improve the app’s functionality and communication process for claims.
Your input helps us identify where we can do better, and we’re committed to improving your experience with Oneplan.
Kind regards,
Oneplan.
Thank you for sharing your honest feedback. We’re truly sorry to hear about the frustration you’ve experienced with our app and the difficulty in receiving clear feedback on declined documents. That’s certainly not the experience we want for our clients.
We appreciate your patience and your kind words about our support team, we’ll make sure they know their assistance is valued. We’ll also have a look into your feedback to help improve the app’s functionality and communication process for claims.
Your input helps us identify where we can do better, and we’re committed to improving your experience with Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply09 Oct 2025, 18:32
Official
Dear Joani,
Thank you for sharing your honest feedback. We’re truly sorry to hear about the frustration you’ve experienced with our app and the difficulty in receiving clear feedback on declined documents. That’s certainly not the experience we want for our clients.
We appreciate your patience and your kind words about our support team, we’ll make sure they know their assistance is valued. We’ll also have a look into your feedback to help improve the app’s functionality and communication process for claims.
Your input helps us identify where we can do better, and we’re committed to improving your experience with Oneplan.
Kind regards,
Oneplan.
Thank you for sharing your honest feedback. We’re truly sorry to hear about the frustration you’ve experienced with our app and the difficulty in receiving clear feedback on declined documents. That’s certainly not the experience we want for our clients.
We appreciate your patience and your kind words about our support team, we’ll make sure they know their assistance is valued. We’ll also have a look into your feedback to help improve the app’s functionality and communication process for claims.
Your input helps us identify where we can do better, and we’re committed to improving your experience with Oneplan.
Kind regards,
Oneplan.