I am a bit worried about the system

Hi Carlos, 

Thank you for your honest feedback. We're sorry to hear that you experienced an issue with the system, and we completely understand your concern. We're glad that Palesa was able to assist you and provide the support you needed—she’ll be happy to know her help was appreciated. Please know that your experience has been noted, and we’re committed to ensuring it doesn’t happen again. Your peace of mind matters to us. 

Thank you for choosing Oneplan! 

Kind regards, 
Oneplan.