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Oneplan Insurance's replyOfficial
23 Jan 2025, 16:52Hi Thasegan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as discussed, the matter has been escalated for further assistance and review. A request has been submitted for a manager to contact you and provide feedback.
We appreciate the opportunity to clarify the benefits of your policy and explain the cover limits, and hope this will assist with your future claims.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as discussed, the matter has been escalated for further assistance and review. A request has been submitted for a manager to contact you and provide feedback.
We appreciate the opportunity to clarify the benefits of your policy and explain the cover limits, and hope this will assist with your future claims.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Best regards,
Oneplan Insurance's reply23 Jan 2025, 16:52
Official
Hi Thasegan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as discussed, the matter has been escalated for further assistance and review. A request has been submitted for a manager to contact you and provide feedback.
We appreciate the opportunity to clarify the benefits of your policy and explain the cover limits, and hope this will assist with your future claims.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. Thank you for taking our call to discuss your concerns, and as discussed, the matter has been escalated for further assistance and review. A request has been submitted for a manager to contact you and provide feedback.
We appreciate the opportunity to clarify the benefits of your policy and explain the cover limits, and hope this will assist with your future claims.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Best regards,