1 reviews | Active since Oct 2010
Hounded by irritating call centre agents
I made an error and judgement and went online to take out pet insurance for my dog. This was the worst mistake that I could have made. I took out the policy on Monday, Tuesday the harassment started. I’ve been getting 4-5 sales calls daily from OnePlan trying to sell me pet insurance AFTER the fact that I had already taken out a policy WITHOUT having to speak to one of the call centre leaches. Yesterday I had enough of the harassment and sent a message to the WhatsApp customer support channel and requested for my policy to be cancelled with immediate effect as I didn’t agree nor did I opt in for solicitation!! I was told that they can’t assist me and that I need to send a written cancellation request, which I did. After that I’ve received another 8-10 calls!!! The last person I spoke to I informed that this harassment must stop and that my details MUST be deleted from the system and the policy cancelled with immediate effect!!!! I was told that I must wait!!!! I regret the day that I ever thought of becoming a client of yours!!!! Dotsure is much better and I’m not hounded by call centre agents trying to sell me someone that I already have.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please note that we will investigate the number of attempts made to your listed number and will send communication to the relevant department to inform them to remove your details from our system, however kindly note should you wish to get in contact with us in the future you will need to call into our inbound line ***) to request that we remove your details from the Do Not Call List as we will not be able to contact you going forward unless this request is received.
As per your request we have since proceeded to cancel your policy for the policy inception date as your request for cancelation was sent within the 7-day cooling-off period. Confirmation of the cancelation was sent electronically to your listed email address.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please note that we will investigate the number of attempts made to your listed number and will send communication to the relevant department to inform them to remove your details from our system, however kindly note should you wish to get in contact with us in the future you will need to call into our inbound line ***) to request that we remove your details from the Do Not Call List as we will not be able to contact you going forward unless this request is received.
As per your request we have since proceeded to cancel your policy for the policy inception date as your request for cancelation was sent within the 7-day cooling-off period. Confirmation of the cancelation was sent electronically to your listed email address.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan