NM
Ntokozo M
1 reviews | Active since Sept 2024
17 Jan 2025, 13:06
Hospital claim
So disappointed in this insurance… gave birth 4months ago and my hospital is still not settled … everyday I receive calls from the hospital about outstanding payment …. Nonsense insurance
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Oneplan Insurance's replyOfficial
17 Jan 2025, 14:07Hi Annoza,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you to address your concerns, to no avail.
In response to your review, we have sent you an email detailing the processing of your claim. Please check your inbox for our email and should you require further assistance, please feel free to reach out to us.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you to address your concerns, to no avail.
In response to your review, we have sent you an email detailing the processing of your claim. Please check your inbox for our email and should you require further assistance, please feel free to reach out to us.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Jan 2025, 14:07
Official
Hi Annoza,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you to address your concerns, to no avail.
In response to your review, we have sent you an email detailing the processing of your claim. Please check your inbox for our email and should you require further assistance, please feel free to reach out to us.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to contact you to address your concerns, to no avail.
In response to your review, we have sent you an email detailing the processing of your claim. Please check your inbox for our email and should you require further assistance, please feel free to reach out to us.
Once again, we apologize for any inconvenience caused and we hope to restore your experience with our services..
Kind Regards,
Oneplan