Hospital and Admission

Good day On the 2nd of February 2018 I had an appointment with Dr Zigiriadis at Randfontein Private (old Lenmed) because my husband was complaining about not feeling good and having pain in his chest.

On arriving at Randfontein Private I was told Dr is running late and we need to wait a little bit. After about 10 min the lady call me for a call. I spoke to Dr Zigiriadis's rooms and she told me Dr is still busy and will not be able to come.

I told her my husband was sweating a lot and was short breath. She said she will speak to Dr and will phone me

We left and after about 20 minutes Dr Zigiriadis room phoned and said that if we can came through to Krugersdorp Private within 20 minutes we can see Doctor.

We went through and on arrival Dr just look and said my husband needs to be admitted immediately.

I went to admissions and admissions spoke to One Plan Insurance. They told me they got authorisation and I need to pay in R31000,00. I aŕranged it and it was paid.

My husband was admitted and an anogram was done. Due to the severe illness Dr said that they need to do a triple bypass procedure to save his life.

Traumatised, shock and confused I didn't asked what it will cost, under the impression wherething is under control with the administration of the hospital and One Plan Insurance

Operation was done on the 5th of February 2018. He was recover well and therething went well.

Then the accounts started coming. I didn't know that to do so I contacted medical consultants, they helped a lot and suggested I get in contact with a debt councillor which I did.

The medical consultant tried their almost best to get a ex grasia amount from One Plan.

I also contact the Medical Aid Broad and to date didn't receive any correspondence from them.

I email a complaint to the Ombusman

I feel that the administration of Krugersdorp Private dealing daily with costs like this should tried to assist me more and help find resolutions before they went ahead informing the Doctor that authorisation was given.

In situations like this the spouse don't think about these things only to help and save her husband.

I personally can only say the best of Dr Zigiriadis and his team and also the staff of the hospital.