Horrific Service

<p>We have been with this insurance for a few months. We have had a few medical issues with our one boston terrier. Everytime we go to the vet the money does not go into our pet savings account for a few hours. The result is that we have to pay out of our pockets. The money is then only later refunded into the pet savings account and not into our personal bank account. This completely defeats the purpose of not using your money in your bank account. Furthermore, when there is money in the account it always says declined insufficient funds. Then the above process occurs again. During this week, our dog had an emergency surgery and we again had to pay out large sums of money from our own accounts to cover the vets bill. We are still waiting for feedback from them on this. We have decided to change pet insurance companies because they have not come to the party at all. The terms and conditions they have setup only apply to the consumers, but they do not follow through with their side of the agreement. Avoid them at all cost. </p>