NS
Nicole S
1 reviews | Active since Feb 2019
26 Feb 2026, 08:47
Horrible since I signed up
Horrible since I signed up. Before signing up I was promised the works by Benito Murse and since signing up, there is no communication. I have asked if I will receive my billing, Benito said it will be sent monthly. I paid through debit order the first month then asked to be transferred to eft, a kind gentleman Reginald Cloete transitioned this but I still dont know how much I have to pay as no billing had been received. I was also promised a discounted rate for the first 2 months of signing up but have no idea what this amounts to. I was also told by Benito that I would receive a card. Its almost a month not sure when this is going to happen. The app contantly gives errors when I tried registering and signing up Perhaps this is why Dotsure is rated No.1 Terrible first impressions and horrible service and communication
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Oneplan Insurance's replyOfficial
26 Feb 2026, 09:50Dear Nicole,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and sincerely apologise for any inconvenience you may have experienced. We would like to provide the following clarification:Your payment/customer statement is available upon request. You may obtain it by contacting us via WhatsApp on *** or by emailing ***, kindly including your policy number in the subject line. Our team will gladly assist you.
Please note that upon registration of your policy, your policy document was sent to the email address recorded on your profile. This document outlines your monthly premium as well as important policy details. We encourage you to review it carefully to ensure a clear understanding of your cover and its limitations.
With regard to your premium, the applicable discount is app**** to the first two full premiums and not to any pro-rata amount. According to our records, the discount has been app**** to the premium covering March 2026. The premium to be collected will include a once-off card fee of R160.00. Kindly note that your Onecard will be couriered to your address within 30 days following successful receipt of your first full premium. You will receive SMS communication once the card is ready for delivery.
Regarding the mobile application, we kindly request that you contact us via WhatsApp and provide screenshots of the error encountered during registration so that we may investigate and assist you further.
We have also noted your previous communication with one of our consultants and regret that your experience has contributed to your decision to cancel the policy. Your request has been submitted, and a consultant from the relevant team will contact you within 3–5 working days to assist you further.
Thank you for your understanding. Should you require any additional assistance, please do not hesitate to contact us.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and sincerely apologise for any inconvenience you may have experienced. We would like to provide the following clarification:Your payment/customer statement is available upon request. You may obtain it by contacting us via WhatsApp on *** or by emailing ***, kindly including your policy number in the subject line. Our team will gladly assist you.
Please note that upon registration of your policy, your policy document was sent to the email address recorded on your profile. This document outlines your monthly premium as well as important policy details. We encourage you to review it carefully to ensure a clear understanding of your cover and its limitations.
With regard to your premium, the applicable discount is app**** to the first two full premiums and not to any pro-rata amount. According to our records, the discount has been app**** to the premium covering March 2026. The premium to be collected will include a once-off card fee of R160.00. Kindly note that your Onecard will be couriered to your address within 30 days following successful receipt of your first full premium. You will receive SMS communication once the card is ready for delivery.
Regarding the mobile application, we kindly request that you contact us via WhatsApp and provide screenshots of the error encountered during registration so that we may investigate and assist you further.
We have also noted your previous communication with one of our consultants and regret that your experience has contributed to your decision to cancel the policy. Your request has been submitted, and a consultant from the relevant team will contact you within 3–5 working days to assist you further.
Thank you for your understanding. Should you require any additional assistance, please do not hesitate to contact us.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Feb 2026, 09:50
Official
Dear Nicole,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and sincerely apologise for any inconvenience you may have experienced. We would like to provide the following clarification:Your payment/customer statement is available upon request. You may obtain it by contacting us via WhatsApp on *** or by emailing ***, kindly including your policy number in the subject line. Our team will gladly assist you.
Please note that upon registration of your policy, your policy document was sent to the email address recorded on your profile. This document outlines your monthly premium as well as important policy details. We encourage you to review it carefully to ensure a clear understanding of your cover and its limitations.
With regard to your premium, the applicable discount is app**** to the first two full premiums and not to any pro-rata amount. According to our records, the discount has been app**** to the premium covering March 2026. The premium to be collected will include a once-off card fee of R160.00. Kindly note that your Onecard will be couriered to your address within 30 days following successful receipt of your first full premium. You will receive SMS communication once the card is ready for delivery.
Regarding the mobile application, we kindly request that you contact us via WhatsApp and provide screenshots of the error encountered during registration so that we may investigate and assist you further.
We have also noted your previous communication with one of our consultants and regret that your experience has contributed to your decision to cancel the policy. Your request has been submitted, and a consultant from the relevant team will contact you within 3–5 working days to assist you further.
Thank you for your understanding. Should you require any additional assistance, please do not hesitate to contact us.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and sincerely apologise for any inconvenience you may have experienced. We would like to provide the following clarification:Your payment/customer statement is available upon request. You may obtain it by contacting us via WhatsApp on *** or by emailing ***, kindly including your policy number in the subject line. Our team will gladly assist you.
Please note that upon registration of your policy, your policy document was sent to the email address recorded on your profile. This document outlines your monthly premium as well as important policy details. We encourage you to review it carefully to ensure a clear understanding of your cover and its limitations.
With regard to your premium, the applicable discount is app**** to the first two full premiums and not to any pro-rata amount. According to our records, the discount has been app**** to the premium covering March 2026. The premium to be collected will include a once-off card fee of R160.00. Kindly note that your Onecard will be couriered to your address within 30 days following successful receipt of your first full premium. You will receive SMS communication once the card is ready for delivery.
Regarding the mobile application, we kindly request that you contact us via WhatsApp and provide screenshots of the error encountered during registration so that we may investigate and assist you further.
We have also noted your previous communication with one of our consultants and regret that your experience has contributed to your decision to cancel the policy. Your request has been submitted, and a consultant from the relevant team will contact you within 3–5 working days to assist you further.
Thank you for your understanding. Should you require any additional assistance, please do not hesitate to contact us.
Kind regards,
Oneplan.