CM
Connie Mlambo-Kgotiane
1 reviews | Active since Apr 2018
02 Aug 2021, 19:28
Horrible service providers I have ever come across
All I can say for now, I regret being a member to oneplan insurances, and I don’t think I can recommend their services to anyone. That’s all am prepared to share for now, will give more details when am ready.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
02 Aug 2021, 19:52Good day Connie,
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Aug 2021, 19:52
Official
Good day Connie,
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
CM
Connie Mlambo-Kgotiane's updateReviewer Update
19 Aug 2021, 11:15I am happy to report that indeed a complain that I had with one plan has been resolved. They have exceedingly fulfilled their statements that says " We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations".
I was in conversation with a lady by the name of Mereshnie Dheepnarayan, she really has done exceedingly in trying to resolve my issues I had with the company. I am so happy with how she handled this whole thing, she did everything in her power to ensure I am happy in the end. What made me more impressed was that, she went as far as finding a way to reimburse my loss as a result of the incorrect information given to me by this other consultant. In most cases companies will investigate and find fault on their side and give you a big SORRY as if sorry will reverse the pain. With Mereshnie, she made sure her sorry was accompanied with solution to the problem.
Big ups to her, thank you so much Mereshnie for going all out for me and to ensure the company you represent, its reputation does not go down based on the issues that can be solved if both parties are committed and willing to admit if error has happened. I was pleased by your service, keep it up.
I was in conversation with a lady by the name of Mereshnie Dheepnarayan, she really has done exceedingly in trying to resolve my issues I had with the company. I am so happy with how she handled this whole thing, she did everything in her power to ensure I am happy in the end. What made me more impressed was that, she went as far as finding a way to reimburse my loss as a result of the incorrect information given to me by this other consultant. In most cases companies will investigate and find fault on their side and give you a big SORRY as if sorry will reverse the pain. With Mereshnie, she made sure her sorry was accompanied with solution to the problem.
Big ups to her, thank you so much Mereshnie for going all out for me and to ensure the company you represent, its reputation does not go down based on the issues that can be solved if both parties are committed and willing to admit if error has happened. I was pleased by your service, keep it up.
CM
Connie Mlambo-Kgotiane's update19 Aug 2021, 11:15
Reviewer Update
I am happy to report that indeed a complain that I had with one plan has been resolved. They have exceedingly fulfilled their statements that says " We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations".
I was in conversation with a lady by the name of Mereshnie Dheepnarayan, she really has done exceedingly in trying to resolve my issues I had with the company. I am so happy with how she handled this whole thing, she did everything in her power to ensure I am happy in the end. What made me more impressed was that, she went as far as finding a way to reimburse my loss as a result of the incorrect information given to me by this other consultant. In most cases companies will investigate and find fault on their side and give you a big SORRY as if sorry will reverse the pain. With Mereshnie, she made sure her sorry was accompanied with solution to the problem.
Big ups to her, thank you so much Mereshnie for going all out for me and to ensure the company you represent, its reputation does not go down based on the issues that can be solved if both parties are committed and willing to admit if error has happened. I was pleased by your service, keep it up.
I was in conversation with a lady by the name of Mereshnie Dheepnarayan, she really has done exceedingly in trying to resolve my issues I had with the company. I am so happy with how she handled this whole thing, she did everything in her power to ensure I am happy in the end. What made me more impressed was that, she went as far as finding a way to reimburse my loss as a result of the incorrect information given to me by this other consultant. In most cases companies will investigate and find fault on their side and give you a big SORRY as if sorry will reverse the pain. With Mereshnie, she made sure her sorry was accompanied with solution to the problem.
Big ups to her, thank you so much Mereshnie for going all out for me and to ensure the company you represent, its reputation does not go down based on the issues that can be solved if both parties are committed and willing to admit if error has happened. I was pleased by your service, keep it up.