OZ
Olwethu Z
1 reviews | Active since Apr 2021
20 Apr 2021, 15:33
Horrible service I still have not received my card in almost 2 YEARS!!!
This is absurd and ridiculous. I have been with them since 2019 and I still have not received my card. I have been texting them since last year and they keep telling me they are escalating the issue. Every week it's the same copied and pasted response. Honestly but I'm paying for this. I spoke to Ayanda, Rutendo, and Ashleigh and they all just tell me they are escalating to the cards department. SINCE LAST YEAR. I need medical assistance and I can't even use a service I have been paying for, for almost 2 YEARS!!!! I need this sorted ASAP!!
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Oneplan Insurance's replyOfficial
22 Apr 2021, 11:32Good day Olwethu,
We do understand your frustration and would like to sincerely apologize for the delay in response and with the delivery of your Onecard. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
It is deeply concerning that your card was not processed and delivered in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we have escalated the matter.
Thank you for communicating with us via email and for allowing us the opportunity to assist further. Kindly note we have ordered a temp card and it will be hand delivered to you on Friday the 23/04/2021. Your permanent Onecard has been ordered successfully and will be delivered to you
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We do understand your frustration and would like to sincerely apologize for the delay in response and with the delivery of your Onecard. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
It is deeply concerning that your card was not processed and delivered in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we have escalated the matter.
Thank you for communicating with us via email and for allowing us the opportunity to assist further. Kindly note we have ordered a temp card and it will be hand delivered to you on Friday the 23/04/2021. Your permanent Onecard has been ordered successfully and will be delivered to you
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Apr 2021, 11:32
Official
Good day Olwethu,
We do understand your frustration and would like to sincerely apologize for the delay in response and with the delivery of your Onecard. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
It is deeply concerning that your card was not processed and delivered in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we have escalated the matter.
Thank you for communicating with us via email and for allowing us the opportunity to assist further. Kindly note we have ordered a temp card and it will be hand delivered to you on Friday the 23/04/2021. Your permanent Onecard has been ordered successfully and will be delivered to you
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We do understand your frustration and would like to sincerely apologize for the delay in response and with the delivery of your Onecard. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
It is deeply concerning that your card was not processed and delivered in a timely manner, this is not the level of service that we aim to provide our clients with. We have acknowledged your complaint and we have escalated the matter.
Thank you for communicating with us via email and for allowing us the opportunity to assist further. Kindly note we have ordered a temp card and it will be hand delivered to you on Friday the 23/04/2021. Your permanent Onecard has been ordered successfully and will be delivered to you
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan