Horrible service from a company that is uninterested in their customers

Terrible, terrible service. I signed up in the beginning of January 2020. They didn't take off the first payment which delayed cover. After 3 calls I kept getting different amounts and finally the debit order was different to what was quoted over the phone. The app doesn't work properly. I have called 5 times, I still don't have my one plan card for my pets. It is now March. I still have no card. The last customer service person said, pay and we will refund. Firstly I am paying over R3000, why cant they get their service right. If they can't get a new customer sorted out in 3 months I highly doubt I will get a refund processed. It shouldn't take 3 months to get a card. I had to pay the vet and One plan this month. I can't get anyone to correct the problems. They are not interested in their customers.