JJ
Jo-anne Joubert
1 reviews | Active since Oct 2022
24 Oct 2022, 10:05
HORRIBLE SERVICE!!!!!!
Received the worst possible service from this company!
Have paid 2 months premiums already and still have not yet received my dogs insurance card, now she has to go to the vet as she needs urgent medical care and they refuse to help me, even though the fault is on their side, requesting that I now have to pay out of my own pocket and then claim back, I have stated to them over and over again I do not have the funds to pay out of pocket, what is the point of having insurance for your pet so the medical expenses do not come out of your pocket and then they just shrug it off and say well you must pay and then claim back.....I do not have the money to pay out pocket that is why we made the choice to get her insurance, so it is easier for them to take your money, but as soon as you need them they do not care!! Worst possible insurance ever!!! Thanks Oneplan for doing a lousy job!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
24 Oct 2022, 10:53Good day Jo-anne,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients and fur-babies.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients and fur-babies.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Oct 2022, 10:53
Official
Good day Jo-anne,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients and fur-babies.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients and fur-babies.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
JJ
Jo-anne Joubert's updateReviewer Update
26 Oct 2022, 19:24After having a bad experience with them regarding not having my fur babies card and me having to pay out of pocket, I thought there was no way of mending the relationship with Oneplan, but having interacted with Mereshnie and her assisting me and made sure everything ran smoothly I am a happy customer again, Mereshnie really went out of her way to insure that everything got sorted out so quickly, she really was a huge help! 100% recommend them and happy to be a client with them
Huge thumbs up!
Huge thumbs up!
JJ
Jo-anne Joubert's update26 Oct 2022, 19:24
Reviewer Update
After having a bad experience with them regarding not having my fur babies card and me having to pay out of pocket, I thought there was no way of mending the relationship with Oneplan, but having interacted with Mereshnie and her assisting me and made sure everything ran smoothly I am a happy customer again, Mereshnie really went out of her way to insure that everything got sorted out so quickly, she really was a huge help! 100% recommend them and happy to be a client with them
Huge thumbs up!
Huge thumbs up!
Oneplan Insurance's replyOfficial
27 Oct 2022, 09:17Hi Jo-anne,
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances that Mereshnie was able to create a memorable experience for you and restore the experience. Our clients and fur-babies are important to us, we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances that Mereshnie was able to create a memorable experience for you and restore the experience. Our clients and fur-babies are important to us, we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this
We are glad to have you and Remy a part of the Oneplan family and look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Oct 2022, 09:17
Official
Hi Jo-anne,
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances that Mereshnie was able to create a memorable experience for you and restore the experience. Our clients and fur-babies are important to us, we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances that Mereshnie was able to create a memorable experience for you and restore the experience. Our clients and fur-babies are important to us, we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this
We are glad to have you and Remy a part of the Oneplan family and look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan