DM
Danny M
1 reviews | Active since Sept 2024
25 Jun 2025, 09:12
Horrible Service!!
Horrible people to deal with, I took a cover for my little dog with them but they put it as a cat on their records. They have the pictures of my dog but is still appeared as a cat to them. To top it up, they are blaming me for their own error. Just double check everything when you deal with them. Is just a stress dealing with this company called One Plan Insurance.
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Oneplan Insurance's replyOfficial
25 Jun 2025, 10:08Dear Danny,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon review of your complaint, we will conduct a thorough investigation into the matter to address your concerns and will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and hope to resolve the matter at hand.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon review of your complaint, we will conduct a thorough investigation into the matter to address your concerns and will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and hope to resolve the matter at hand.
Kind Regards,
Oneplan.
Oneplan Insurance's reply25 Jun 2025, 10:08
Official
Dear Danny,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon review of your complaint, we will conduct a thorough investigation into the matter to address your concerns and will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and hope to resolve the matter at hand.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon review of your complaint, we will conduct a thorough investigation into the matter to address your concerns and will be in contact with you to assist further.
Once again, we apologize for any inconvenience caused and hope to resolve the matter at hand.
Kind Regards,
Oneplan.