1 reviews | Active since Oct 2016
Horrible place!
I have been with one plan for more then 2 years now.. 6 months in everything was fine, thereafter everything went down hill. One always has issues when paying out a claim but never have issues when debiting my account for monthly payments. The consultants are confused or they just dont respond, their phone lines never get answered. For the past 2 days I've sent numerous call backs and haven't received a single one back! I've been battling to get drs visit claim sorted for over a week now! I am highly frustrated and sent a cancellation letter yesterday morning got a auto response to say someone will contact me.. still no word from one plan. I wouldn't advise anyone to take up a policy with one plan rather invest in a proper medical aid where you wont have to constantly fight.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent *****.
Once again, we apologize for any inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Kindly note that we will require a detailed invoice for claims to be processed accordingly. The reason for this is for auditing purposes on our side and to prevent *****.
Once again, we apologize for any inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan