AI
Aaminah I
1 reviews | Active since Jan 2025
07 Jan 2025, 10:35
Horrible insurance for pet cover
Horrible insurance for pet cover. They reject almost every claim. I paid out of pocket for most of my vet visits and operations.
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Replies (1)
Oneplan Insurance's replyOfficial
07 Jan 2025, 11:12Hi Aaminah,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to reach you on the phone number listed on your policy, to no avail. Please provide us with an alternative number and a convenient time to contact you.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to reach you on the phone number listed on your policy, to no avail. Please provide us with an alternative number and a convenient time to contact you.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Jan 2025, 11:12
Official
Hi Aaminah,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to reach you on the phone number listed on your policy, to no avail. Please provide us with an alternative number and a convenient time to contact you.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department to be addressed. We have attempted to reach you on the phone number listed on your policy, to no avail. Please provide us with an alternative number and a convenient time to contact you.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan