1 reviews | Active since Mar 2022
Horrible Insurance
Horrible Insurance,
I was quoted for a low premium but on the App it showed a different much higher amount ( about R600 more ). I phoned immediately and this lady advised that it was an IT error and will be resolved immediately,
She advised that I give them a week, which I did.
After a week I phoned and I was told to wait another week, it’s been 2 months now and my premium deduction is still higher and no one is assisting with this issue.
I phone today and requested to speak to TL or supervisor and I was told that the don’t have direct line so I will have to wait for them to phone me back.
This is nonsense/useless Agents and I had to wait for more than 30min to be assisted,
Horrible/ Horrible/ Horrible/ Horrible insurance Service ever.
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We would like to apologize profusely for any inconvenience caused and we really appreciate the opportunity granted to restore the experience. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic discussion, kindly note that this matter has been dealt as a priority and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to assist with regards to the query.
We would like to apologize profusely for any inconvenience caused and we really appreciate the opportunity granted to restore the experience. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client.
As per our telephonic discussion, kindly note that this matter has been dealt as a priority and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan