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Busiswa B
1 reviews | Active since Aug 2013
07 Nov 2024, 13:11
Horrible experience every single time.
Patient consulted a doctor on 15 October 2024 and paid the consultation fee in cash. The claim for the consultation fee is supposed to take 14 working days to be processed but I am still waiting. The call center takes forever to pick up the phone even though while holding I am told "I am number one on the call list". Nobody ever calls back. All customer service agents have something different to say about the same matter. dealing with this medical insurance is the most frustrating exercise ever.
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Oneplan Insurance's replyOfficial
07 Nov 2024, 15:04Dear Busiswa,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any delays and inconvenience caused, we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any delays and inconvenience caused, we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply07 Nov 2024, 15:04
Official
Dear Busiswa,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any delays and inconvenience caused, we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any delays and inconvenience caused, we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan