KN
Khanyiss N
1 reviews | Active since May 2019
06 Jul 2023, 06:43
Horrible experience
I took health insurance with oneplan, then when I went through their benefits and it works, I noticed it was not going to work for me. I called them to cancel, I was told I can’t cancel over the phone, I must send an email an agent will call me from cancellations department. I sent the email twice only received the automated responses ,no one called, up until after they debited the money from my bank account, and the agent told me they will not refund my money, they will cancel it and I must know that I am covered for the month and that is not what I want, I feel forced by the company to be insured with them weather I like or not.
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Oneplan Insurance's replyOfficial
06 Jul 2023, 11:23Good day Khanyiss,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Kindly note that records on our system reflect that one of our consultants contacted you regarding the cancellation of the policy and you did agree to have the policy re-dated to start on the 1st of July 2023 which resulted in a debit order collection for July premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Kindly note that records on our system reflect that one of our consultants contacted you regarding the cancellation of the policy and you did agree to have the policy re-dated to start on the 1st of July 2023 which resulted in a debit order collection for July premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply06 Jul 2023, 11:23
Official
Good day Khanyiss,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Kindly note that records on our system reflect that one of our consultants contacted you regarding the cancellation of the policy and you did agree to have the policy re-dated to start on the 1st of July 2023 which resulted in a debit order collection for July premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, any cancellation requests must be sent in writing to ***. There is a thirty-one (31) day (one calendar month) notice period for all cancellation requests.
Kindly note that records on our system reflect that one of our consultants contacted you regarding the cancellation of the policy and you did agree to have the policy re-dated to start on the 1st of July 2023 which resulted in a debit order collection for July premium.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan