AK
Amina K
1 reviews | Active since Oct 2019
05 May 2026, 15:18
Horrible
When I originally signed up the service was great but now that I want to cancel there is no getting hold of anyone. I have tried to phone and sent numerous emails as well as their WhatsApp channel but to no availl
Their after service sucks big time
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
05 May 2026, 15:36Dear Amina,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delayed response and the frustration you have experienced. We truly regret that you had difficulty reaching us, and we understand how disappointing this can be, especially given your initial positive experience with our service.
We would like to reassure you that we have escalated the request that you sent us on Sunday to the relevant team for processing. One of our agents will contact you directly to finalise the cancellation and provide confirmation.
Thank you for your patience and for allowing us the opportunity to address this matter. Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delayed response and the frustration you have experienced. We truly regret that you had difficulty reaching us, and we understand how disappointing this can be, especially given your initial positive experience with our service.
We would like to reassure you that we have escalated the request that you sent us on Sunday to the relevant team for processing. One of our agents will contact you directly to finalise the cancellation and provide confirmation.
Thank you for your patience and for allowing us the opportunity to address this matter. Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
Oneplan.
Oneplan Insurance's reply05 May 2026, 15:36
Official
Dear Amina,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delayed response and the frustration you have experienced. We truly regret that you had difficulty reaching us, and we understand how disappointing this can be, especially given your initial positive experience with our service.
We would like to reassure you that we have escalated the request that you sent us on Sunday to the relevant team for processing. One of our agents will contact you directly to finalise the cancellation and provide confirmation.
Thank you for your patience and for allowing us the opportunity to address this matter. Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delayed response and the frustration you have experienced. We truly regret that you had difficulty reaching us, and we understand how disappointing this can be, especially given your initial positive experience with our service.
We would like to reassure you that we have escalated the request that you sent us on Sunday to the relevant team for processing. One of our agents will contact you directly to finalise the cancellation and provide confirmation.
Thank you for your patience and for allowing us the opportunity to address this matter. Should you require any further assistance in the meantime, please do not hesitate to reach out.
Kind regards,
Oneplan.