OZ
Onke Z
1 reviews | Active since Feb 2020
29 Sept 2021, 09:21
Hi, my name is Onke Zulu. I'm a member of One plan medical insurance, and I've been a member for more than three years now. Early this year, I got injured and cut off a piece of my left index finger, got admitted to hospital, another part of my finger had
Very bad, insensitive and *********** staff!!
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Oneplan Insurance's replyOfficial
29 Sept 2021, 10:00Good day Onke,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize for the inconvenience caused by this whole ordeal and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize for the inconvenience caused by this whole ordeal and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Sept 2021, 10:00
Official
Good day Onke,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize for the inconvenience caused by this whole ordeal and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize for the inconvenience caused by this whole ordeal and for all that you have been through. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
As per our telephonic discussion, we have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan