Helped to sort out Medical Claim

I had an emergency Doctor and Dental appointments which I paid up front and then tried claiming back on my card. The claims Department at One Plan (terrible) messed it up once again - why was I not surprised - and on my 5th agitated call to One Plan eventually got hold of Leslie-Ann in the Customer Care Department. She was efficient, knew her stuff and promised to sort it out and get back to me which she did. Thank You Leslie-Ann for great service. If only the Claims Department people were as efficient as you are then One Card would be great.