S
Shadrack
1 reviews | Active since Jan 2026
26 Jan 2026, 14:09
Hello I think you sh...
Hello I think you should be clear when it comes to claims, so that clients should not exprience what i experienced, but am now ok everything have been resolved
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Oneplan Insurance's replyOfficial
26 Jan 2026, 14:35Hi Shadrack,
Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding clarity around claims. We’re sorry that your experience was not as smooth as it should have been initially, and we acknowledge how important clear communication is to avoid frustration.We’re glad to hear that everything has now been resolved, and your feedback will be noted as we continuously work to improve our processes and communication for our clients.
Thank you for bringing this to our attention and for giving us the opportunity to assist.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding clarity around claims. We’re sorry that your experience was not as smooth as it should have been initially, and we acknowledge how important clear communication is to avoid frustration.We’re glad to hear that everything has now been resolved, and your feedback will be noted as we continuously work to improve our processes and communication for our clients.
Thank you for bringing this to our attention and for giving us the opportunity to assist.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Jan 2026, 14:35
Official
Hi Shadrack,
Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding clarity around claims. We’re sorry that your experience was not as smooth as it should have been initially, and we acknowledge how important clear communication is to avoid frustration.We’re glad to hear that everything has now been resolved, and your feedback will be noted as we continuously work to improve our processes and communication for our clients.
Thank you for bringing this to our attention and for giving us the opportunity to assist.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us. We appreciate your honesty and understand your concerns regarding clarity around claims. We’re sorry that your experience was not as smooth as it should have been initially, and we acknowledge how important clear communication is to avoid frustration.We’re glad to hear that everything has now been resolved, and your feedback will be noted as we continuously work to improve our processes and communication for our clients.
Thank you for bringing this to our attention and for giving us the opportunity to assist.
Kind regards,
Oneplan.