RL
Relebohile L
1 reviews | Active since Jul 2022
28 Feb 2023, 10:02
Health insurance nightmare
I got a quote from one of their consultants with a debit order mandate, which I did not accept, now a month later an amount higher than that of the quote even, was deducted. I contacted then and they took me from pillar to post.
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Oneplan Insurance's replyOfficial
28 Feb 2023, 11:34Good day Relebohile,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to contact you on the listed number, however, it's to no avail.
Kindly note that records on our system reflect that your policy has been canceled for the inception date and a refund on the premium collected has been processed. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days. The refund may reflect in your bank account sooner as this is dependent on the banks.
Should you require further clarity on the above matter, kindly provide us with a suitable time or an alternative contact number.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to contact you on the listed number, however, it's to no avail.
Kindly note that records on our system reflect that your policy has been canceled for the inception date and a refund on the premium collected has been processed. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days. The refund may reflect in your bank account sooner as this is dependent on the banks.
Should you require further clarity on the above matter, kindly provide us with a suitable time or an alternative contact number.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Feb 2023, 11:34
Official
Good day Relebohile,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to contact you on the listed number, however, it's to no avail.
Kindly note that records on our system reflect that your policy has been canceled for the inception date and a refund on the premium collected has been processed. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days. The refund may reflect in your bank account sooner as this is dependent on the banks.
Should you require further clarity on the above matter, kindly provide us with a suitable time or an alternative contact number.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that has been caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to contact you on the listed number, however, it's to no avail.
Kindly note that records on our system reflect that your policy has been canceled for the inception date and a refund on the premium collected has been processed. The standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days. The refund may reflect in your bank account sooner as this is dependent on the banks.
Should you require further clarity on the above matter, kindly provide us with a suitable time or an alternative contact number.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan