Health Insurance Company unreachable for a claim

My debit order goes off on the specified day without any problems but twice already I have tried to contact the health Insurance company to put in a claim as per the policies they gave me, but to no success. The number is always \currently not available\" and the mobile app and even customer login on the internet is unavailable.<br> <br> I have paid for a service I cannot use and this is totally unacceptable.<br> <br> I am highly disappointed."