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Thelma T
1 reviews | Active since Oct 2021
24 Oct 2021, 09:41
Health insurance
I almost regret being a member of oneplan. Firstly there was a problem with the premium I was to pay. Secondly I struggled to receive my activation card. Thirdly when I wanted the card they come with stories which they should have reminded me of when I paid my 1st premium. If there was a way to cancel and get the refund I would do that in a jiffy
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
24 Oct 2021, 10:46Hi Thelma,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We have attempted to contact you regarding the above matter; however, it was to no avail.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We would like to assist further in this regard. Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Oct 2021, 10:46
Official
Hi Thelma,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We have attempted to contact you regarding the above matter; however, it was to no avail.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We would like to assist further in this regard. Kindly provide us with a suitable time to contact you to further discuss the matter at hand.
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Once again we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
TT
Thelma T's updateReviewer Update
26 Oct 2021, 06:30Thanks Mereshnie for your assistance and your patience. Our conversation changed my thinking about the company as I felt I wasn't heard. Thank you again
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Thelma T's update26 Oct 2021, 06:30
Reviewer Update
Thanks Mereshnie for your assistance and your patience. Our conversation changed my thinking about the company as I felt I wasn't heard. Thank you again
Oneplan Insurance's replyOfficial
26 Oct 2021, 09:56Good day Thelma,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Oct 2021, 09:56
Official
Good day Thelma,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan