NP
Ntebogiseng P
1 reviews | Active since Jan 2022
11 Jan 2022, 21:27
Health insurance
I regret taking medical insurance with one plan, @first they were great months later they have turned out sour, poor customer service communication, app not functioning, talkng forever to respond to emails, they will not call until you call them for assistance or if you have any queries. I will be canceling them soon I am tired of the hustle 1 has to go through yet I am paying. I have had enough
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
11 Jan 2022, 22:13Hi Ntebogiseng,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply11 Jan 2022, 22:13
Official
Hi Ntebogiseng,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
NP
Ntebogiseng P's updateReviewer Update
12 Jan 2022, 11:28After all the consultants I have spoken to who could not assist me, Mereshnie was the only lady who managed to resolve the issue very efficiently I appreciate your patience and help. Much more people like her are needed
NP
Ntebogiseng P's update12 Jan 2022, 11:28
Reviewer Update
After all the consultants I have spoken to who could not assist me, Mereshnie was the only lady who managed to resolve the issue very efficiently I appreciate your patience and help. Much more people like her are needed
Oneplan Insurance's replyOfficial
12 Jan 2022, 16:52Hi Ntebogiseng,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Jan 2022, 16:52
Official
Hi Ntebogiseng,
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We are pleased to hear that you are happy with the services provided by Mereshnie and appreciate the opportunity granted to restore the experience.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan