Have to wait a long ...

Dear Steven, 

Thank you for sharing your experience with us. 

We sincerely apologise for the manner in which your interaction was handled. The level of service you described does not reflect the professional and respectful standards we expect from our representatives, and we regret any frustration or inconvenience this may have caused. 

W e understand how frustrating delays can be, especially when you need help urgently. We’re continuously working on improving our response times across all our service channels, and your feedback helps us identify where we need to do better. 

We hope to restore your experience with our services. 

Kind regards, 
Oneplan.