Have to hold for too long to get an agent

Hi Belinda, 

Thank you for your feedback! We’re sorry to hear about the wait time and appreciate your patience. We’re always working to improve our response times to better assist our clients. That said, we’re thrilled to hear that Rutendo Adelaide provided you with such excellent service! We’ll be sure to share your appreciation with her. 

Thank you for trusting Oneplan! 

Kind regards, 
Oneplan.