Harrassing SMS's
I have supp**** proof of doctor payment as requested by One Plan and yet I keep getting threating SMS's and now they say I must pay R290 and yet the fee that was paid into my account is R240. If the person who helped me is not a dioctor then how come the pharmacy processed my prescriton and One Plan actually pauid R110 towards it, They NEVER respond to emails or bother to call the client. Hionestly why would I pay a monthly premium for health insurance and then when its time to claim then I must still pay back the insurance company. This to me is really bad service. Not much care for the same customer from whom they faithfully collect premiums each month. I definitely would not recommend One Plan to anyobne based on my personal exprience
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Oneplan Insurance's replyOfficial
02 May 2023, 21:58Hello sipsep,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have received your proof of payment which has been sent for processing.
As per our terms and conditions please note that all receipts submitted must have a valid practitioners stamp, all invalid claims will carry an administration cost of R50.00.
Initially when the invoice was sent through to us it did not contain a stamp which is why you received an SMS (\We were unable to process your General Practitioner Visits claim nr ***
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have received your proof of payment which has been sent for processing.
As per our terms and conditions please note that all receipts submitted must have a valid practitioners stamp, all invalid claims will carry an administration cost of R50.00.
Initially when the invoice was sent through to us it did not contain a stamp which is why you received an SMS (\We were unable to process your General Practitioner Visits claim nr ***
Oneplan Insurance's reply02 May 2023, 21:58
Official
Hello sipsep,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have received your proof of payment which has been sent for processing.
As per our terms and conditions please note that all receipts submitted must have a valid practitioners stamp, all invalid claims will carry an administration cost of R50.00.
Initially when the invoice was sent through to us it did not contain a stamp which is why you received an SMS (\We were unable to process your General Practitioner Visits claim nr ***
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that we have received your proof of payment which has been sent for processing.
As per our terms and conditions please note that all receipts submitted must have a valid practitioners stamp, all invalid claims will carry an administration cost of R50.00.
Initially when the invoice was sent through to us it did not contain a stamp which is why you received an SMS (\We were unable to process your General Practitioner Visits claim nr ***