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ronel.holtz ronel.holtz
1 reviews | Active since May 2017
09 May 2025, 16:24
Harassment to the extreme
I cancelled my insurance with them in early Dec 2024, however, they keep on trying to put through a debit order every month since and is blatantly harassing me, up to 8 calls in a three-hour space, everyday day after day!! They just don't stop! This has to be *******?
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Replies (1)
Oneplan Insurance's replyOfficial
11 May 2025, 13:39Dear Ronél,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have escalated your contact details for further assistance with adding them to our do-not-call list as we have noted that your policy has been cancelled.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply11 May 2025, 13:39
Official
Dear Ronél,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have escalated your contact details for further assistance with adding them to our do-not-call list as we have noted that your policy has been cancelled.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Once again, we sincerely apologize for any inconvenience caused and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan.