CP
Cindy P
1 reviews | Active since Sept 2022
16 Sept 2022, 11:00
Harassment of phone calls
I requested a quotation for insurance for my 2 dogs and got a call immediately and signed up. Thereafter they have been calling me NON STOP! In the last 24Hr it has gotten so out of hand, that while I'm speaking to them, they are calling non stop. They are harassing me and therefore I cancelled and blocked their numbers. 28 Times in less than 24Hrs - ludicrous!
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
16 Sept 2022, 13:43Good day Cindy,
Thank you for taking our call earlier and for a allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all our clients and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are currently experiencing issues with our telephony system to which we have logged a fault with our service provider, the matter is under investigation. We have since proceeded to send communication to your listed email address, should you require any further assistance, you are welcome to reply to the email.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for a allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all our clients and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are currently experiencing issues with our telephony system to which we have logged a fault with our service provider, the matter is under investigation. We have since proceeded to send communication to your listed email address, should you require any further assistance, you are welcome to reply to the email.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply16 Sept 2022, 13:43
Official
Good day Cindy,
Thank you for taking our call earlier and for a allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all our clients and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are currently experiencing issues with our telephony system to which we have logged a fault with our service provider, the matter is under investigation. We have since proceeded to send communication to your listed email address, should you require any further assistance, you are welcome to reply to the email.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for a allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all our clients and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are currently experiencing issues with our telephony system to which we have logged a fault with our service provider, the matter is under investigation. We have since proceeded to send communication to your listed email address, should you require any further assistance, you are welcome to reply to the email.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
CP
Cindy P's updateReviewer Update
20 Sept 2022, 09:34Your apology means nothing because you still call me. STOP ****ING CALLING ME!!!!!!! In 2 working days it's been 42 times!!!!!!!!!!
STOP IT!!!!
STOP IT!!!!
CP
Cindy P's update20 Sept 2022, 09:34
Reviewer Update
Your apology means nothing because you still call me. STOP ****ING CALLING ME!!!!!!! In 2 working days it's been 42 times!!!!!!!!!!
STOP IT!!!!
STOP IT!!!!
Oneplan Insurance's replyOfficial
20 Sept 2022, 16:01Good day Cindy,
Thank you for reaching out to us.
We sincerely apologize about the way you feel and for any inconvenience which has been caused.
We have requested for your details to be removed from the system, you should not receive any further calls.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We sincerely apologize about the way you feel and for any inconvenience which has been caused.
We have requested for your details to be removed from the system, you should not receive any further calls.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Sept 2022, 16:01
Official
Good day Cindy,
Thank you for reaching out to us.
We sincerely apologize about the way you feel and for any inconvenience which has been caused.
We have requested for your details to be removed from the system, you should not receive any further calls.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We sincerely apologize about the way you feel and for any inconvenience which has been caused.
We have requested for your details to be removed from the system, you should not receive any further calls.
Kind Regards,
Oneplan