1 reviews | Active since Jan 2017
Harassment in a Box - Never Join this PET insurance Section!!
After finally initiating the cancellation of my policy, I am still struggling to settle matters. My latest email to OnePlan regarding the pet insurance:
Once again I am being harrased by the company to pay a non-premium balance. I am going to pay the amount and then also contact my lawyer, as well as leave bad reviews about my horrible experience with the company on each and every platform available. It is not that the amount is a lot, it is the principle of being charged something not due. I even paid additional premiums and extras like excess busters on my old policy to ensure excess would never be necessary. In fact, I never even went over the annual limits! What the hell is wrong with this company??!!
I am at the point where I have been pushed beyond my limits of patience, kindness, understanding and humanity. I have been more than patient over the past year. OnePlan has made me feel like a ***** and in my industry that is a VERY serious offence. The fact that I have been threatened by OnePlan with court proceedings, has pushed me over the edge.
Various email addresses have been CC'ed herein in oder to resolve the matter swiftly. Even though these are the same useless members of the team that have been part of the guilty parties over and over again if I am not mistaken? I apologise if I have included innocent team members in this matter.
I expect FULL feedback, a FULL reconciliation of my ENTIRE account and a COMPLETE explanation on any claims that OnePlan has expected any sort of refund from myself, where an explanation needs to be given on any contravention of my previous policy and how the team calculated the refunds throughout the year from last year this time, up to date. Since your team kept making mistakes, giving different excuses and stories, I will be auditing the contents of the aforementioned.
This needs to be provided by Close of Business Wednesday. If the above requested material feedback and support is not provided, then I will publish all correspondence with OnePlan over the past year on social media in order to show how I have been harassed by OnePlan.
Not in the email: I have been having major problems with this company for the past year, first downgrading all my policies, and now finally cancelling them. Never in my life have I been this disappointed in any service provider.
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused and the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
Kindly note that your fur-babies were covered under the Classic plan prior to the downgrade that took effect on the 1st of March 2023. The Pet Med Savings benefit is one of the benefits that is available on the Classic Plan, which covers preventative care claims such as vaccinations, deworming, and tick and flea control up to the annual limit of R750.
Upon reviewing the claims loaded in October 2022 and the invoices received, it has come to our attention that funds for the Pet Med Savings Benefit and the Casualty Benefit were loaded onto the Onecard. The services reflected in the invoices are only covered under the Pet Med Savings benefit, up to the annual cover limit of R750 for each pet.
Kindly note that should funds be incorrectly utilized and the cover limit has been reached, a non-premium balance will reflect on the policy. A non-premium balance is an amount that is due to Oneplan.
While reviewing your policy extenders, we found that you only have the excess buster available. This facility ensures that you do not have to pay any excess amounts when claiming under the in-hospital benefit for your fur-babies. However, we would like to clarify that the excess buster does not apply to the Pet Med Savings benefit, as it falls under day-to-day claims.
We also offer the Pet Med Booster as another extender on our Pet Products. This provides an additional amount for preventative day-to-day claims for your fur-baby, depending on the plan type, and includes the excess buster for in-hospital claims.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused and the circumstances surrounding your Hellopeter posting. We value customer feedback and strive to improve our service to meet our clients' expectations.
Kindly note that your fur-babies were covered under the Classic plan prior to the downgrade that took effect on the 1st of March 2023. The Pet Med Savings benefit is one of the benefits that is available on the Classic Plan, which covers preventative care claims such as vaccinations, deworming, and tick and flea control up to the annual limit of R750.
Upon reviewing the claims loaded in October 2022 and the invoices received, it has come to our attention that funds for the Pet Med Savings Benefit and the Casualty Benefit were loaded onto the Onecard. The services reflected in the invoices are only covered under the Pet Med Savings benefit, up to the annual cover limit of R750 for each pet.
Kindly note that should funds be incorrectly utilized and the cover limit has been reached, a non-premium balance will reflect on the policy. A non-premium balance is an amount that is due to Oneplan.
While reviewing your policy extenders, we found that you only have the excess buster available. This facility ensures that you do not have to pay any excess amounts when claiming under the in-hospital benefit for your fur-babies. However, we would like to clarify that the excess buster does not apply to the Pet Med Savings benefit, as it falls under day-to-day claims.
We also offer the Pet Med Booster as another extender on our Pet Products. This provides an additional amount for preventative day-to-day claims for your fur-baby, depending on the plan type, and includes the excess buster for in-hospital claims.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We can confirm that we have received your proof of payment via email.
Kindly note that once the payment reflects on our system, it will be allocated accordingly.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We can confirm that we have received your proof of payment via email.
Kindly note that once the payment reflects on our system, it will be allocated accordingly.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
I appreciate the feedback. Your team has not acknowledged the receipt via email.
Can you please ensure that a remittance and updated statement of account is provided this week. Also ensure that a debit order does not run on my account on the 7th since I received an SMS informing me that the debit order will run.
If such a debit order runs, I will be requesting a refund of all related costs. Who do I contact telephonically since emailing the company does not produce results?
Thank you and have a lovely day.
I appreciate the feedback. Your team has not acknowledged the receipt via email.
Can you please ensure that a remittance and updated statement of account is provided this week. Also ensure that a debit order does not run on my account on the 7th since I received an SMS informing me that the debit order will run.
If such a debit order runs, I will be requesting a refund of all related costs. Who do I contact telephonically since emailing the company does not produce results?
Thank you and have a lovely day.
Thank you for reaching out to us,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for reaching out to us,
We have attempted to contact you on the listed number; however, it was to no avail.
Please provide us with a suitable time or an alternate contact number to contact you on to further discuss the matter at hand.
Looking forward to hearing from you soon.
Kind Regards,
Oneplan