1 reviews | Active since Dec 2020
Harassment
I rated OnePlan with one star about a month ago on Google because they would not stop harrassing me. I asked for one quote early last year and subsequently declined it. Since then, I received dozens of unsolicited and unwanted emails and phone calls. Since I spoke with OnePlan following my review, I didn't receive any phone calls or emails. However, today, I received another email. I cannot adequately express my frustration and anger. If I try to unsubcribe, it says I am unsubscribing from the list: Health Sign Up 22 June - 13 October '23. This was the problem with unsubscribing or managing my preferences before. They would just add me to yet another email list for the next week. I could never be free. This is frankly harrassment. I never consented to my email or phone number being used for promotional purposes. This is ******* and I will be taking further steps if I am not given a sincere apology and an undertaking never to contact me without my consent again.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We assure you that it is never our intention to harass our clients and we will investigate why your unsubscribe request was not processed correctly.
We have taken note of your complaint and have escalated it to the relevant department. One of our consultants will contact you to discuss the matter further and gather more information about the emails you are receiving.
Once again, we apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us, and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We assure you that it is never our intention to harass our clients and we will investigate why your unsubscribe request was not processed correctly.
We have taken note of your complaint and have escalated it to the relevant department. One of our consultants will contact you to discuss the matter further and gather more information about the emails you are receiving.
Once again, we apologize for any inconvenience caused.
