JT
Jwalane T
1 reviews | Active since Jan 2023
27 Jan 2023, 17:00
Hangup calls
I regret ever providing my details to this company.. You definitely deserve zero stars from me.. After canceling my pet insurance policy I get 3-5 hangup calls a day.. Guysss please stop it.. I pick up my phone then they hangup 5 good times a DAY???? .. No man.. Worse I cant block your number because every time last 4 numbers are different.. Come on guys what kinder garden plays are this.. Your cancelation manager had the audacity to try and convince me stay.. Really!! He promised to remove my information but 2 hrs later I started getting your silly call.. I'M GOOD WITH OUTSURANCE LEAVE ME THE H ALONE PLEEEEEAAAAASEEE..someone by the name of Nesa also promised to assist but nothing.. La kgathatsa maahn..
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Oneplan Insurance's replyOfficial
27 Jan 2023, 17:32Good day Jwalane,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
Kindly note that records on our system reflect that your policy is set to cancel for the 01st of March 2023. As per our policy terms and conditions, there is a one (1) calendar month, (31 days) notice period for cancellations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send communication to the relevant department to remove your details from our system.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
Kindly note that records on our system reflect that your policy is set to cancel for the 01st of March 2023. As per our policy terms and conditions, there is a one (1) calendar month, (31 days) notice period for cancellations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send communication to the relevant department to remove your details from our system.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Jan 2023, 17:32
Official
Good day Jwalane,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
Kindly note that records on our system reflect that your policy is set to cancel for the 01st of March 2023. As per our policy terms and conditions, there is a one (1) calendar month, (31 days) notice period for cancellations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send communication to the relevant department to remove your details from our system.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
Kindly note that records on our system reflect that your policy is set to cancel for the 01st of March 2023. As per our policy terms and conditions, there is a one (1) calendar month, (31 days) notice period for cancellations.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We have since proceeded to send communication to the relevant department to remove your details from our system.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan