MvdM
Mariska van der Merwe

1 reviews | Active since May 2018

24 May 2018, 15:50

Handed me over without notification or communication

I am very disappointed in ONEPLAN !! How can I be handed over for an amount that was not covered months ago without contacting / informing me?? I was shocked when I received a demanding letter via email from NuDebt. This is not how a professional business should operate. I realy expected more from ONEPLAN.

0
Replies (2)
Oneplan Insurance
Oneplan Insurance's reply24 May 2018, 15:56
Official

Hi Mariska,

We do apologise for any inconvenience caused by this. Kindly allow us a few minutes to look into your policy and we will revert back to you shortly.

Regards,

The Oneplan Team

Oneplan Insurance
Oneplan Insurance's reply24 May 2018, 16:20
Official

Hi Mariska,

Thank you for taking my call. As per our telephonic conversation, we would like to once again apologise for any inconvenience caused and for the service you received.

I trust the above finds you well.

Regards,

The Oneplan Team