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Yolandy G

1 reviews | Active since Jul 2017

28 Sept 2021, 14:23

Halfway Dissapointed

I don't know how many stars to give, the consultant Velenchia was friendly and helpful unfortunatly made many mistakes even after spelling slowley names etc.

0
Replies (6)
Oneplan Insurance
Oneplan Insurance's reply28 Sept 2021, 14:36
Official
Hi Yolandy,
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs and for letting us know how friendly and helpful Velantia was. We sincerely apologize for any errors with regards to the spelling on your policy. One of our consultants will be in contact with you to rectify any spelling errors on your policy. 
Please give our love to Angel and Vusi.
 
We look forward to a long and fruitful relationship.
 
Kind Regards,
Oneplan 
YG
Yolandy G's update28 Sept 2021, 14:50
Reviewer Update
It is Angel and Woefie (not Vusi) Thank U for rectifying the email adress
Oneplan Insurance
Oneplan Insurance's reply28 Sept 2021, 15:29
Official
Hi Yolandy,

Thank you for allowing us the opportunity to further assist you.
Woefie's details have been updated :).

Have a lovely afternoon.

Kind Regards,
Oneplan
YG
Yolandy G's update28 Sept 2021, 19:01
Reviewer Update
They deserve a 5 star even 10 star rating, quickly fixed the mistakes on my policy. Valencia is an awesome consultant and thank U very very much for everything
YG
Yolandy G's update03 Oct 2021, 09:48
Reviewer Update
Please Cancel my policy immeaditly it is in the 7 days probation period. I am no longer intrested in this pet insurances
Oneplan Insurance
Oneplan Insurance's reply03 Oct 2021, 12:12
Official
Hi Yolandy,

Thank you for taking the time to bring this to our attention, one of our consultants will be in contact with you.

Kind Regards,
Oneplan