PR
Patricia R
1 reviews | Active since Dec 2018
07 Dec 2023, 12:48
Had very professional experience from Shari Govender but just a bit disappointing that my full claim was not paid
Had very professional experience from Shari Govender but just a bit disappointing that my full claim was not paid. Vaccines should be included in the day to day casualties as well. After all the initial vaccinations one only goes back once a year again for the vaccine. I really feel that should be included in the day to day. A bit disappointed.
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Oneplan Insurance's replyOfficial
07 Dec 2023, 16:51Hi Patricia
We always aim to provide great service and we are happy to hear that you are satisfied with the service you received from Shari.
We appreciate your feedback with regards to your policy. Kindly be advised that preventative care is covered from our Pet Med Savings/Booster benefit up to the stipulated limit on your chosen plan. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We appreciate your support and thank you for being part of our paw-some family.
Kind regards,
One Plan
We always aim to provide great service and we are happy to hear that you are satisfied with the service you received from Shari.
We appreciate your feedback with regards to your policy. Kindly be advised that preventative care is covered from our Pet Med Savings/Booster benefit up to the stipulated limit on your chosen plan. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We appreciate your support and thank you for being part of our paw-some family.
Kind regards,
One Plan
Oneplan Insurance's reply07 Dec 2023, 16:51
Official
Hi Patricia
We always aim to provide great service and we are happy to hear that you are satisfied with the service you received from Shari.
We appreciate your feedback with regards to your policy. Kindly be advised that preventative care is covered from our Pet Med Savings/Booster benefit up to the stipulated limit on your chosen plan. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We appreciate your support and thank you for being part of our paw-some family.
Kind regards,
One Plan
We always aim to provide great service and we are happy to hear that you are satisfied with the service you received from Shari.
We appreciate your feedback with regards to your policy. Kindly be advised that preventative care is covered from our Pet Med Savings/Booster benefit up to the stipulated limit on your chosen plan. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We appreciate your support and thank you for being part of our paw-some family.
Kind regards,
One Plan