Had to wait a bit due to high call volumes

Hi Cobus

Thank you for taking the time to share your experience.  At times, we encounter high call volumes that may lead to longer wait times. Your patience and understanding during these periods are greatly valued and appreciated. 

We are happy to hear that you were happy with the service that you received.  We prioritise customer satisfaction and strive for excellence and are glad that the service you received has left a lasting impression. 

Regards
One Plan