MK
Mariette K
1 reviews | Active since May 2022
14 Mar 2023, 14:16
Had huge problems with one plan pet insurance I pay every month and everytime I need to use the policy it is suspended due to being in arrears
Had huge problems with one plan pet insurance I pay every month and everytime I need to use the policy it is suspended due to being in arrears. On Fri 10 March 2023 the same happened and they said I have to pay R1300 by 13 March 2023 to get the policy active which I did. Today when I asked what is going on a customer service agent by the name of Rutendo sorted out everfor me and also discover that I was never in arrears and assisted me to get the credit refunded to me
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Replies (1)
Oneplan Insurance's replyOfficial
14 Mar 2023, 16:26Hi Mariette,
Thank you for sharing your service experience with us and for letting us know how helpful Rutendo was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for sharing your service experience with us and for letting us know how helpful Rutendo was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply14 Mar 2023, 16:26
Official
Hi Mariette,
Thank you for sharing your service experience with us and for letting us know how helpful Rutendo was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for sharing your service experience with us and for letting us know how helpful Rutendo was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Rutendo has made such a lasting impression on you. Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan