NL
Neil L
1 reviews | Active since Apr 2019
01 Apr 2026, 13:41
Great service received from the One Plan care team, particularly from their representative, Kopano Makgeledise
Great service received from the One Plan care team, particularly from their representative, Kopano Makgeledise. Communication was clear, and the assistance provided during the unfortunate passing of our beloved cat was greatly appreciated. Kopano confirmed that the claim had been received and that our pet would be removed from the policy, making the process smooth and hassle-free. We are very grateful for the support and the efficient handling of the necessary changes to the policy.
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Replies (1)Oneplan Insurance's replyOfficial
01 Apr 2026, 14:14Hi Neil,
Thank you so much for sharing your experience with us during such a difficult time. We are truly sorry for the loss of your beloved cat, and our thoughts are with you as you navigate this heartbreaking moment.
Thank you so much for sharing your experience with us during such a difficult time. We are truly sorry for the loss of your beloved cat, and our thoughts are with you as you navigate this heartbreaking moment.
We’re grateful to hear that Kopano was able to support you with clear communication and compassionate assistance. Losing a pet is never easy, and we’re glad he could make the process of confirming your claim and updating your policy as smooth and hassle‑free as possible. Your appreciation means a great deal to our team, and we’re honoured to have been able to assist you with care and sensitivity.
Thank you for trusting Oneplan!
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply01 Apr 2026, 14:14
Official
Hi Neil,
Thank you so much for sharing your experience with us during such a difficult time. We are truly sorry for the loss of your beloved cat, and our thoughts are with you as you navigate this heartbreaking moment.
Thank you so much for sharing your experience with us during such a difficult time. We are truly sorry for the loss of your beloved cat, and our thoughts are with you as you navigate this heartbreaking moment.
We’re grateful to hear that Kopano was able to support you with clear communication and compassionate assistance. Losing a pet is never easy, and we’re glad he could make the process of confirming your claim and updating your policy as smooth and hassle‑free as possible. Your appreciation means a great deal to our team, and we’re honoured to have been able to assist you with care and sensitivity.
Thank you for trusting Oneplan!
Kind regards,
Oneplan.
Kind regards,
Oneplan.
