KM
Karlien M
1 reviews | Active since Nov 2016
06 Sept 2021, 14:30
Great service on sign up until you want to claim or add member -Stay away!
When you sign on you get great services until until you want the use tue app to claim on a routine visit or just add a member. I spent months resending detailed invoices only to receive automated responses on incorrect information. After trying to add a member numerous times through the app, no one contacted me - I have now added the additional dog on Outsurance’s pet cover and will proceed to cancel my policy with OnePlan asap
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Oneplan Insurance's replyOfficial
06 Sept 2021, 14:40Good day Karlien,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached and that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Sept 2021, 14:40
Official
Good day Karlien,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached and that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan