BJ
Brendan J
1 reviews | Active since Jul 2021
12 Aug 2021, 15:32
Great service
It would have been a 5 however I just felt like one of the agents in the contact center came across a bit patronizing and they were probably a bit annoyed with me as I could hear in their voice. I did get a bit upset because the vet needed things done a specific way and I was not able to accommodate, sorry for shouting. All in all, everything got sorted. Thank you to the person who assisted me on 10/08/2021 I think her name is Kelly and also thank you to Eugene Petersen for confirming everything being sorted today.
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Oneplan Insurance's replyOfficial
12 Aug 2021, 17:17Hi Brendan,
Thank you for sharing your service experience with us and for complimenting Kelly and Eugene on their excellent customer service, we appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances the team was able to create a memorable experience for you. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Please give our love to Sushi and Jarman. We look forward to keeping you impressed for years to come.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Kelly and Eugene on their excellent customer service, we appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances the team was able to create a memorable experience for you. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Please give our love to Sushi and Jarman. We look forward to keeping you impressed for years to come.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Aug 2021, 17:17
Official
Hi Brendan,
Thank you for sharing your service experience with us and for complimenting Kelly and Eugene on their excellent customer service, we appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances the team was able to create a memorable experience for you. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Please give our love to Sushi and Jarman. We look forward to keeping you impressed for years to come.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for complimenting Kelly and Eugene on their excellent customer service, we appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances the team was able to create a memorable experience for you. Our clients and our fur-babies are our number one priority, and we aim to provide them with the best service possible.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Please give our love to Sushi and Jarman. We look forward to keeping you impressed for years to come.
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan