EF
Eloise F

1 reviews | Active since Feb 2018

09 Jan 2019, 11:44

Great service and staff

I joined One Plan Health Insurance in 2011 and have not had 1 problem with them. Their service has always been prompt and the staff have been pleasant in every regard. I have not had any big operations during my time with One Plan but have had a small operation in-hospital and One Plan covered all the costs. The day to day benefits have also been perfect for me and I am happy with the Executive Plan that i am on.

Mapaseko on the chat line on the App is great and have answered any questions patiently and within minutes. Keep up the good work Mapaseko. Today i dealt with Tumelo who was also great. He answered my email within minutes and sorted out my authorisation promptly. Excellent service, well done!

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply21 Jan 2019, 15:43
Official
Hi Eloise,

Thank you for your positive feedback. Mapaseka and Tumelo are both super stars and we're glad to hear that they were able to assist you.

Thank you for your ongoing support and for choosing Oneplan for your health care needs.

Regards,
The Oneplan Team