HK
Helga K
1 reviews | Active since Dec 2011
22 Jul 2024, 11:58
Great product in pri...
Great product in principle, but ****py service! Whatsapp msgs are not rep**** to, getting funds loaded is a mission and finalising a claim is like pulling teeth.
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Replies (1)
Oneplan Insurance's replyOfficial
22 Jul 2024, 13:36Dear Helga,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Kindly note should clients experience any delays on our Whatsapp platform, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further and address your concerns.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Kindly note should clients experience any delays on our Whatsapp platform, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further and address your concerns.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Jul 2024, 13:36
Official
Dear Helga,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Kindly note should clients experience any delays on our Whatsapp platform, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further and address your concerns.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We attempted to reach you on the listed number but were unsuccessful.
Kindly note should clients experience any delays on our Whatsapp platform, we have various options that clients can utilize in order to get assistance, an email can be sent to ***, or a message can be sent via App Chat as our agents are always on standby ready to assist, alternatively you may also send a call me back request via the Oneplan App and one of our consultants will be in contact with you.
As our clients are a priority to us, we would greatly appreciate it if you could provide us with a suitable time or alternative contact number for us to discuss this matter further and address your concerns.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan