TS
Theresa S

1 reviews | Active since Jan 2010

08 Feb 2021, 15:24

GOOD SERVICE FROM ONEPLAN PET FROM SHAMEEMAH AHMED ABOO

I have been dealing with Shameemah Ahmed Aboo at Oneplan Pet during a very stressful time with my one Dachshund Mandy's illness and hospitalisation. She was there for me when I needed her the most. Every step of the way she undertook to iron out the problems I was having and even phoned me one time to find out how Mandy was progressing. Mandy was admitted to my local vet and then referred to a specialist with back issues and aspiration pneumonia. It was also suspected that she had meningitis but tests ruled that out. Dachshund back injurie are serious and thank God we were able to rest Mandy with medication which resulted in her not having to have a back operation. I have been with Oneplan pet since 2012 and on the whole have had fairly good service from them. However Shameemah went above and beyond to assist me. Thank you Shameemah

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply08 Feb 2021, 18:47
Official
Hi Theresa,
 
Thank you for sharing your service experience with us and for complimenting Shameemah on her excellent customer service. We are pleased to hear that we were able to create a memorable experience for you during your claiming process.
Our fur-family is important to us and we hope to provide them with the best service possible. Please give our love to Nina and Mandy and we hope that Mandy has a speedy recovery. 

Thank you for choosing Oneplan for your insurance needs. 

Kind Regards,
Oneplan