SM
Siphesihle M
1 reviews | Active since Aug 2018
20 Sept 2021, 09:11
good service
The past few calls have been horrific with no customer feedback whatsoever. I spoke to a star today by the name of Nadine. She listened to my query and took her time to resolve it. Funny thing is it was a banking details error which shocks me to see that all the people that I spoke to previously couldn't pick that up or maybe they just not interested??
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Oneplan Insurance's replyOfficial
20 Sept 2021, 10:27Hi Siphesihle,
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve the service and we appreciate the opportunity granted to restore the experience. We are pleased to hear that despite the circumstances Nadine has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve the service and we appreciate the opportunity granted to restore the experience. We are pleased to hear that despite the circumstances Nadine has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Sept 2021, 10:27
Official
Hi Siphesihle,
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve the service and we appreciate the opportunity granted to restore the experience. We are pleased to hear that despite the circumstances Nadine has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve the service and we appreciate the opportunity granted to restore the experience. We are pleased to hear that despite the circumstances Nadine has made such a lasting impression on you and we will be sure to recognize her efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan