sM
sumeiya M
1 reviews | Active since May 2025
09 May 2025, 11:42
good response time, dealt personally with Sophie
good response time, dealt personally with Sophie. am satisfied with professionalism and ability to answer my queries. cannot rate 5 stars as i have not yet had to process any claims. they do come highly recommended by vet practices though.
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Oneplan Insurance's replyOfficial
09 May 2025, 11:46Hi Sumeiya,
Thank you for your thoughtful and honest feedback. We’re glad to hear that Sophie provided you with professional and knowledgeable service, and that your queries were handled efficiently. We understand your decision to reserve a full 5-star rating until you've experienced the claims process, and we appreciate your transparency. It’s encouraging to know that vet practices have recommended us, and we look forward to proving our value should you ever need to process a claim.
We look forward to having you with us!
Kind regards,
Oneplan.
Thank you for your thoughtful and honest feedback. We’re glad to hear that Sophie provided you with professional and knowledgeable service, and that your queries were handled efficiently. We understand your decision to reserve a full 5-star rating until you've experienced the claims process, and we appreciate your transparency. It’s encouraging to know that vet practices have recommended us, and we look forward to proving our value should you ever need to process a claim.
We look forward to having you with us!
Kind regards,
Oneplan.
Oneplan Insurance's reply09 May 2025, 11:46
Official
Hi Sumeiya,
Thank you for your thoughtful and honest feedback. We’re glad to hear that Sophie provided you with professional and knowledgeable service, and that your queries were handled efficiently. We understand your decision to reserve a full 5-star rating until you've experienced the claims process, and we appreciate your transparency. It’s encouraging to know that vet practices have recommended us, and we look forward to proving our value should you ever need to process a claim.
We look forward to having you with us!
Kind regards,
Oneplan.
Thank you for your thoughtful and honest feedback. We’re glad to hear that Sophie provided you with professional and knowledgeable service, and that your queries were handled efficiently. We understand your decision to reserve a full 5-star rating until you've experienced the claims process, and we appreciate your transparency. It’s encouraging to know that vet practices have recommended us, and we look forward to proving our value should you ever need to process a claim.
We look forward to having you with us!
Kind regards,
Oneplan.