T
Triche
1 reviews | Active since Sept 2025
22 Sept 2025, 09:22
Good day to all
Good day to all. I have been with oneplan for more than 1 year now. Since I have had the medical aid i had problems uploading stuff never works i always have to contact them by WhatsApp or by phone call even then ill sit with a unprossesd claims it takes weeks to get it approved. Im not happy and that is way ill be leaving one plan.
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Oneplan Insurance's replyOfficial
22 Sept 2025, 10:08Dear Triche,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter at hand. As per our conversation, we have escalated the matter to the relevant department for further investigation and to be addressed accordingly. We can confirm that the claims on your policy have been processed and there are no outstanding claims that require further documentation to be reviewed.
Should you experience any issues when trying to upload invoices via the mobile app, may we kindly request that you send them via email to *** with your policy number in the subject line. Our Claims department will review the attachments, assist with the claim and provide feedback via SMS and email with the status of the claim.
Once again, we sincerely apologize for any inconvenience caused and we hope to restore your experience with our services. Kind regards, Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter at hand. As per our conversation, we have escalated the matter to the relevant department for further investigation and to be addressed accordingly. We can confirm that the claims on your policy have been processed and there are no outstanding claims that require further documentation to be reviewed.
Should you experience any issues when trying to upload invoices via the mobile app, may we kindly request that you send them via email to *** with your policy number in the subject line. Our Claims department will review the attachments, assist with the claim and provide feedback via SMS and email with the status of the claim.
Once again, we sincerely apologize for any inconvenience caused and we hope to restore your experience with our services. Kind regards, Oneplan.
Oneplan Insurance's reply22 Sept 2025, 10:08
Official
Dear Triche,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter at hand. As per our conversation, we have escalated the matter to the relevant department for further investigation and to be addressed accordingly. We can confirm that the claims on your policy have been processed and there are no outstanding claims that require further documentation to be reviewed.
Should you experience any issues when trying to upload invoices via the mobile app, may we kindly request that you send them via email to *** with your policy number in the subject line. Our Claims department will review the attachments, assist with the claim and provide feedback via SMS and email with the status of the claim.
Once again, we sincerely apologize for any inconvenience caused and we hope to restore your experience with our services. Kind regards, Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will be investigated.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter at hand. As per our conversation, we have escalated the matter to the relevant department for further investigation and to be addressed accordingly. We can confirm that the claims on your policy have been processed and there are no outstanding claims that require further documentation to be reviewed.
Should you experience any issues when trying to upload invoices via the mobile app, may we kindly request that you send them via email to *** with your policy number in the subject line. Our Claims department will review the attachments, assist with the claim and provide feedback via SMS and email with the status of the claim.
Once again, we sincerely apologize for any inconvenience caused and we hope to restore your experience with our services. Kind regards, Oneplan.