DD
Derick D
1 reviews | Active since Nov 2024
04 Nov 2024, 14:03
Good day Last month...
Good day Last month I put in 2 claims on the 24th one was rejected,but was approved on the 2nd of November I did not hear of the claim
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Oneplan Insurance's replyOfficial
04 Nov 2024, 16:20Dear Derick,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries promptly and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with the matter and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Nov 2024, 16:20
Official
Dear Derick,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any delays you may have experienced and the circumstances under which your Hellopeter posting has reached us, as we strive to attend to all our queries promptly and we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with the matter and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan